Refund policy

Refund policy

Questions? We reply within 1 business day.

30-Night Comfort Guarantee & Returns Policy

The Curv Pillow is backed by a 30-Night Comfort Guarantee, because real cervical support takes longer than a night to feel.

Most pillows are judged in a shop in 30 seconds. That's not enough time. Your body needs at least two weeks to adjust to proper cervical alignment, which is why the guarantee runs 30 nights — enough time to properly adjust and make a real decision.

If it's still not right for you after that, we'll make it right.

The 30-Night Comfort Guarantee

How it works:

1. Sleep on it for at least 14 nights. Your spine needs time to decompress and adjust. Most customers notice the difference within the first week — but we require 14 nights minimum before a return is eligible, because that's what gives the pillow a fair chance to work.
2. Contact us between night 14 and night 30. Email info@curvpillow.com with your order number and a note on what's not working. We use this to process your return and improve the product.
3. Send the pillow back. We'll confirm the return details with you when you get in touch. Your refund is processed once we receive it.
4. We'll refund you in full. We process your refund within 5 business days of receiving the returned pillow.

The Guarantee applies to: The Curv Cervical Ergonomic Pillow, purchased directly from curvpillow.com.

One guarantee per household. The 30-Night Comfort Guarantee is available once per customer. Subsequent orders are covered by our standard 30-day return policy below.

Standard Returns — All Other Products

For all other products, we offer a 30-day return policy from the date of delivery.

To be eligible for a return:

• The item must be unused and in its original condition
• Original packaging must be intact
• Proof of purchase required

To start a return, email info@curvpillow.com with your order number. We'll confirm eligibility and send return instructions within 1 business day.

Return shipping costs are confirmed with you when you start a return, unless the item is faulty or incorrect.

The Curv Slip Satin Pillowcase

The Curv Slip satin pillowcase is final sale and is not eligible for return or refund once delivered, except where it arrives faulty, defective, or incorrect (see Faulty or Incorrect Items below).

Faulty or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, we'll sort it immediately — full replacement or refund, your choice, and we cover all shipping costs. Please contact us within 14 days of delivery with a photo of the issue.

Under the New Zealand Consumer Guarantees Act 1993, you are entitled to a repair, replacement, or refund if a product fails to meet acceptable quality standards. These rights apply in addition to our own guarantee and are not limited by any time period we set.

Under the Fair Trading Act 1986, we are committed to accurate and truthful representations about our products, pricing, and policies.

Refund Processing

• Refunds are issued to your original payment method
• Processing time: 5 business days from approval
• Your bank may take a further 2–5 business days to reflect the amount

Questions?

Email info@curvpillow.com — we reply within 1 business day.